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1-day Open CourseCentral London |
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In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.
This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective.
It is particularly recommended for women who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more effectively within a range of different situations at work.
Psychometric Test
In addition to the face-to-face element of the training, we also offer an optional on-line psychometric test, which can be completed as a self-assessment or as a 360 degree appraisal of the 26 Assertiveness Competencies that have been determined to under-pin effective performance and career success. Whist it is entirely optional, the assessment is extremely useful for enhancing self-awareness and for providing a focus for on-going learning and development. The test can be completed at any time, and includes a comprehensive printed report for future reference.
"I wanted to find out more about my assertiveness, ways to build my confidence and how to manage conflict/difficult situations. This course more than met my objectives!"
“This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work.”
“It was very helpful to discuss approaches from the past and how to improve on these in future”
“A very practical and useful course – I will try hard to follow the action points and tips on a daily basis"
To download a detailed course outline (72KB pdf) please click here
To download our booking form and terms (59KB pdf) please click here
If you have any further questions, simply email us - we'll be happy to help!