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1-day Open CourseCentral London |
 |
Organisations of all sizes are increasingly recognising the key role that 'Emotional Intelligence' (EQ) has in the effectiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.
It is recommended for anyone who would like to learn how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations.
Psychometric Test
In addition to the face-to-face element of the training, we also offer
an optional on-line psychometric test, which can be completed as a self-assessment
or as a 360 degree appraisal of the 17
EQ
competencies. Whist it is entirely optional, the assessment is extremely
useful for enhancing self-awareness and for providing a focus for on-going
learning and development. The test can be completed at any time, and includes
a
comprehensive
printed
report for future reference.
"I just wanted to say thank you for the excellent course yesterday. I feel that I now have a better understanding of why I and others react in certain ways, and what I need to do to make changes."
"This has made me more aware, as I always uesd to act with my emotions. The trainer's comfortable approach brought out useful things for me to discuss in a safe environment."
"This course has really changed my perception of what it takes to be successful at work - thank you so much!"
“It was extremely interesting and thought provoking, but it was also very practical, and helped to generate lots of ideas that will apply to almost any situation at work.”
“Excellent – this is the foundation of any individual's success. Where have we been without understanding and applying EQ?”
“Brilliant – I would strongly recommend this course to anyone who doesn't work in a bubble..."
To download a detailed course outline (78KB pdf) please click here
To download our booking form and terms (59KB pdf) please click here
If you have any further questions, simply email us - we'll be happy to help!