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What's the big deal about Sales and Customer Service training?
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"Always render more and better service than is expected of you, no matter what your task may be."
Og Mandino
How to implement excellent customer service
Excellent customer service is vital for the survival of any organisation. Click Here for some information on excellent customer service, and some tips on introducing a customer service focus.
How to make a good impression on the telephone
More of our interactions with customers take place on the telephone than face-to-face. Click Here for some information on the importance of effective telephone skills, and some tips on portraying and maintaining a positive image over the phone.
How to make informative, stress-free presentations
Fear of public speaking is not uncommon. Whilst most of us are happy to talk to one or two people in an informal setting, the thought of standing before a large group fills us with horror. However, public speaking skills can be developed, and anyone can learn to give informative and stress-free presentations. If you haven't given a presentation before, or you're nervous about doing so, Click Here for some ideas on making your presentation informative and stress free.
Click the 'play' button below to see US comedian turned customer service speaker, "Ross Shafer" tell his story about a room service associate who went just 30 seconds out of her way, but provided outstanding service that's become the talk of the internet...
Sales and Customer Service TrainingWould you or others in your team benefit from training in sales and/or customer service? As well as the information and advice availble from the internet and from reading books, there's huge additional benefit to be gained from the interaction, practical exercises and valuable feedback that face-to-face training and coaching gives. In relation to the category of Sales and Customer Service, H2 offers: |
We offer a range of open courses within this category. They're held in Central London in convenient locations on a regular basis, and a place costs from just £270 +VAT per person for a 1-day course. Click on the "Open Courses" button above for more details.
We can deliver any of our open course topics at your own premises or at a local venue of your choice. we charge a flat daily fee from £800 +VAT per day (from £700 +VAT for not-for profit organisations), for any number of attendees up to 12 people, dependent only on the location and the duration of the course. Click on the "In-house Courses" button above for more details.
Our bespoke service involves us designing and delivering a tailored course to meet your more individual requirements. Following a short but effective pre-course consultation, we put together a course programme that reflects your specified priorities, and that includes exercises based on real-life case studies/scenarios. This helps us to ensure that the course stays focussed on the issues that are most important to you and your delegates. Click on the "Bespoke Training" button above for more details.
We offer all of our open course topics as 1:1 training. The cost is dependent upon the topic, location and duration and we offer discounts for two or more sessions. For example, the fees for our standard 1:1 training in Central London covering an open course topic (such as "Dealing with Difficult Customers") are £550 +VAT. Click on the "One-to-One Training" button above for more details.