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Assertive Communication

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1-day In-house Course

In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.

This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive no matter what your job role, position, gender or perspective.

It is particularly recommended for anyone who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more effectively within a range of different situations.

Psychometric Test

In addition to the face-to-face element of the training, we also offer an optional on-line psychometric test, which can be completed as a self-assessment or as a 360 degree appraisal of the 26 Assertiveness Competencies that have been determined to under-pin effective performance and career success. Whist it is entirely optional, the assessment is extremely useful for enhancing self-awareness and for providing a focus for on-going learning and development. The test can be completed at any time, and includes a comprehensive printed report for future reference.

"I wanted to find out more about my assertiveness, ways to build my confidence and how to manage conflict/difficult situations. This course more than met my objectives!"

“This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work.”

“It was very helpful to discuss approaches from the past and how to improve on these in future”

“A very practical and useful course – I will try hard to follow the action points and tips on a daily basis"

Related Topics

Here's a selection of other related courses that may be of interest:

Open Courses

  • Influencing Skills
  • Managing Under Pressure
  • Chairing Effective Meetings
  • Excellent Customer Service
  • Emotional Intelligence at Work

In-house Courses

  • Managing Poor Performance
  • Negotiation Skills
  • Managing Your Manager
  • Introduction to Team Leadership and Management
  • Effective Delegation

Bespoke Courses

  • Dealing with Difficult Relationsips
  • Understanding and Managing Change
  • Sales Skills
  • Problem Solving and Decision Making

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