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It Pays to Complain

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1-day Open Course

Central London

or One-to-One Training

Course Overview

The art of effective complaining is often undervalued, and can be seen as uncooperative or 'difficult'. However being able to calmly and constructively complain will usually pay-off as it will not only enable the other party to make amends, but it will also create an honest and trusting on-going relationship.

This course is designed to empower individuals with external and internal suppliers to achieve desired outcomes through perfecting the art of effective feedback/complaint making when the services provided are not up to scratch. The focus is on creating and maintaining professional and productive partnerships between providers and customers through positive communication and feedback/complaint techniques.

It is particularly recommended for anyone who regularly receives goods or services from internal or external suppliers, and who would like to improve their ability to complain effectively.

To download a detailed course outline (72KB pdf) please click here

To download a pdf version of our booking form and terms (59KB pdf) please click here

Assertiveness AssessmentH2 Assessments & Tests

In addition to the face-to-face element of the training, we also offer an optional assessment, which can be completed as a self-assessment or as a 360 degree appraisal of the 26 Assertiveness Competencies that have been determined to under-pin effective complaint-making. Whist it is entirely optional, the assessment is extremely useful for enhancing self-awareness and for providing a focus for on-going learning and development. The test is in interactive pdf format and can be completed at any time on your own computer. Once you have completed the test, you simply click on a "submit" button and we will automatically receive your answers for collation into a comprehensive printed report, including some useful suggestions of potential areas for improvement.

One-to-One Training

As an alternative to attending an open course with delegates from other organisations, we also offer "It Pays to Complain" as individual training on a date of your choice. Feedback from delegates who have had a one-to-one session is extremely positive, as it means that you can have the undivided attention of one of our experienced trainers, and can therefore make sure that the session is entirely focussed on your individual needs/interests.

Our standard one-to-one training includes a flexible combination of face-to-face and telephone sessions. Most popular is a half-day (4 hour) face-to-face session either at your work premises, or at a convenient local venue, plus two one-hour telephone sessions - one before and one after the training. The telephone sessions help us to ensure that the face-to-face training is tailored exactly to your needs and that you are able to put your learning into practice to make real improvements to your performance at work.

The cost is dependent upon the location and duration of the face-to-face session and we offer discounts for two or more sessions. For example, our standard one-to-one training with the face-to-face session in Central London costs £550 +VAT.

If this is of interest, let us know and we'll give you a quote depending on your requirements.

If you have any further questions, simply email us or call us - we'll be happy to help!

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