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Managing Poor Performance

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1-day Open Course

Central London

or One-to-One Training

Course Overview

Managing poor performance is a responsibility that most managers find at best unpleasant, and at worst, extremely daunting. Unfortunately, this often means that poor performance is not actually managed - it is left to get slowly worse, in the hope that the person will eventually decide to leave of their own accord. Allowing poor performance to continue is not only bad news for person themselves, it also affects the credibility of the manager, and the organisation as a whole.

This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone involved.

It is particularly recommended for new or aspiring managers, or those who would like to improve their confidence and ability to deal professionally and effectively with poor performance.

To download a detailed course outline (59KB pdf) please click here

To download a pdf version of our booking form and terms (59KB pdf) please click here

Management Style Assessment

In addition to the face-to-face element of the training, we also offer an optional assessment, which can be completed as a self-assessment or as a 360 degree appraisal of your management and/or supervisory style that under-pins your effective management of staff performance. Whist it is entirely optional, the assessment is extremely useful for enhancing self-awareness and for providing a focus for on-going learning and development. The test is in interactive pdf format and can be completed at any time on your own computer. Once you have completed the test, you simply click on a "submit" button and we will automatically receive your answers for collation into a comprehensive printed report, including some useful suggestions of potential areas for improvement.

One-to-One Training

As an alternative to attending an open course with delegates from other organisations, we also offer "Managing Poor Performance" as individual training on a date of your choice. Feedback from delegates who have had a one-to-one session is extremely positive, as it means that you can have the undivided attention of one of our experienced trainers, and can therefore make sure that the session is entirely focussed on your individual needs/interests.

Our standard one-to-one training includes a flexible combination of face-to-face and telephone sessions. Most popular is a half-day (4 hour) face-to-face session either at your work premises, or at a convenient local venue, plus two one-hour telephone sessions - one before and one after the training. The telephone sessions help us to ensure that the face-to-face training is tailored exactly to your needs and that you are able to put your learning into practice to make real improvements to your performance at work.

The cost is dependent upon the location and duration of the face-to-face session and we offer discounts for two or more sessions. For example, our standard one-to-one training with the face-to-face session in Central London costs £600 +VAT.

If this is of interest, let us know and we'll give you a quote depending on your requirements.

If you have any further questions, simply email us or call us - we'll be happy to help!

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