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Why Assertiveness Training?

In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful. Individuals wishing to become more assertive at work are usually interested in finding ways to:

      • Resist the pressure of excessively domineering colleagues, customers or managers
      • Stand up to, or protect themselves from bullying or aggressive behaviour
      • Exert more personal influence/control in specific situations wilst maintaining positive on-going working relationships
Learning how to become more assertive is not about becoming more dominant or forceful, but more about developing a style of communication that is confident, balanced and respectful to everyone's needs and interests. This will in turn help to promote healthy, honest and trusting relationships that form the foundation of positive teamwork and enhanced productivity - no matter what level or role a person has within an organisation.

Can you be too Assertive?



"The basic difference between being assertive and being aggressive is how our words and behaviour affect the rights and well being of others."

Sharon Anthony Bower


Click the red 'play' button below to see how our virtual tutor "Helen" shows her student "Sam" the difference between aggressive and assertive behaviour:

Four ‘Secret’ Confidence Boosters

How to spot truly assertive behaviour/communication at work

The person you are observing is...

1. Confident and self-assured, but grounded and aware of their own limitations

2. Calm, relaxed and professional even when under pressure

3. Able to demonstrate empathy for others' situations

4. Respectful of others' positions/views even if different or challenging

5. Able to express personal views, needs or wants clearly and directly without causing offence or undermining the other person's self-esteem

6. Able to stay focused on what's really important - maintaining the on-going relationship whilst achieving a win/win solution

Assertiveness Training

Would you or others in your team benefit from training in 'Assertive Communication'?

As well as the information and advice availble from the internet and from reading books, there's huge additional benefit to be gained from the interaction, practical exercises and valuable feedback that face-to-face training and coaching gives. In relation to the topic of Assertive Communication H2 offers:

Communication and Relationship Management Training

Open Courses

Held in Central London in convenient locations on a regular basis - a place costs from just £270 +VAT per person for a 1-day course. We currently offer the following open courses specifically on this topic:

We can deliver any of our open course topics at your own premises or at a local venue of your choice, plus we offer a number of other off-the-shelf courses that can be delivered in-house, including:

We charge a flat daily fee from £800 +VAT per day (from £700 +VAT for not-for profit organisations), for any number of attendees up to 12 people, dependent only on the location and the duration of the course. Click on the "In-house Courses" button above for more details.

Our bespoke service involves us designing and delivering a tailored course to meet your more individual requirements. Following a short but effective pre-course consultation, we put together a course programme that reflects your specified priorities, and that includes exercises based on real-life case studies/scenarios. This helps us to ensure that the course stays focussed on the issues that are most important to you and your delegates. Click on the "Bespoke Training" button above for more details.

We offer all of our open course and in-house topics as 1:1 training. The cost is dependent upon the topic, location and duration and we offer discounts for two or more sessions. For example, the fees for our standard 1:1 training in Central London covering an open course topic (such as "Assertive Communication for Women") are £550 +VAT. Click on the "One-to-One Training" button above for more details.


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