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Communication Skills

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Why Communication Skills Training?

Effective communication is an essential pre-requisite for success in any organisation. The ability to communicate clearly, confidently and respectfully is central to any individualís personal effectiveness at work. Improving communication skills within an organisation can lead to better customer relations, increased confidence and motivation, fewer misunderstandings and queries, demonstrable time savings and an increase in overall efficiency and productivity.

Individuals wishing to improve their communication skills are often interested in finding ways to:

      • Enhance their confidence to communicate effectively with colleagues, managers, team members, reports, customers, suppliers and other stakeholders
      • Reduce the amount of time taken to sort out misunderstandings
      • Order their thoughts and express themselves clearly and concisely
      • Make their communication more meaningful, persuasive and compelling
      • Achieve the desired outcomes of their communication with others
Good communication is at the heart of every business relationship. It is a two-way process that not only involves the ability to express oneself clearly through verbal and non-verbal communication, but also involves skills in active listening, questioning, assertiveness and empathy. Although it is clear that some people appear to be "born communicators" the skills of effective communication can definitely be learnt, with some amazing results.



"You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere"

Lee Iacocca 1924- , former CEO of Ford and famous for reviving the Chrysler brand


Click the 'play' button below to see Clinical Psychologist, Dr. Darryl Cross present some research findings that demonstrate the value of interpersonal and communication skills in relation to career and business success:

How do you give feedback without causing offence?

How to spot effective communication between two people

The people involved are...

1. In rapport - there is obvious mutual respect - they are genuine and trustworthy in what they say, even if in disagreement or conflict

2. Clear about their purpose - they know what they want from the conversation and are clear about this

3. Congruent - their body language matches their words, and is appropriate for the situation

4. Sharing the floorspace - giving an equal amount of time and opportunity for contributing to the conversation

5. Actively listening - paying full attention to each other's verbal and non-verbal communication

6. Questioning - clarifying and probing to check each other's understanding of both words and any hidden meanings

7. Summarising - recapping to ensure mutual understanding

8. Focused on a conclusion - working towards a clear outcome, including any follow-up interractions that are necessary/desired

Communication Skills Training

Would you or others in your team benefit from training in 'Communication Skills'?

As well as the information and advice availble from the internet and from reading books, there's huge additional benefit to be gained from the interaction, practical exercises and valuable feedback that face-to-face training and coaching gives. In relation to the topic of Communication Skills H2 offers:

Communication and Relationship Management Training

Open Courses

Held in Central London in convenient locations on a regular basis - a place costs from just £270 +VAT per person for a 1-day course and from £445 +VAT for a 2-day course. We currently offer the following open courses in relation to this topic:

We can deliver any of our open course topics at your own premises or at a local venue of your choice, plus we offer a number of other off-the-shelf courses that can be delivered in-house, including:

We charge a flat daily fee from £800 +VAT per day (from £700 +VAT for not-for profit organisations), for any number of attendees up to 12 people, dependent only on the location and the duration of the course. Click on the "In-house Courses" button above for more details.

Our bespoke service involves us designing and delivering a tailored course to meet your more individual requirements. Following a short but effective pre-course consultation, we put together a course programme that reflects your specified priorities, and that includes exercises based on real-life case studies/scenarios. This helps us to ensure that the course stays focussed on the issues that are most important to you and your delegates. Click on the "Bespoke Training" button above for more details.

We offer all of our open course and in-house topics as 1:1 training. The cost is dependent upon the topic, location and duration and we offer discounts for two or more sessions. For example, the fees for our standard 1:1 training in Central London covering an open course topic (such as "Report Writing" or "Assertive Communication for Women") are £550 +VAT. Click on the "One-to-One Training" button above for more details.


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